Connect CertFusion with 2Chat

Introduction

HR teams often find it challenging and time-consuming to manually track and manage employee certifications within 2Chat. By integrating CertFusion, you'll reap the benefit of automated certificate management, drastically reducing errors, and ensuring real-time compliance checks. Below you'll find a straightforward guide that will get CertFusion up and running with 2Chat in no time.

Use Cases

Customer Support Teams need to issue troubleshooting completion certificates when a support ticket is resolved. When a customer issue is marked as resolved in 2Chat, CertFusion automatically generates a personalized certificate acknowledging the customer's cooperation and patience during the troubleshooting process, enhancing customer satisfaction and loyalty.
HR Managers need to distribute training certificates when employees complete a mandatory training session facilitated through 2Chat. As soon as an employee finishes the training module and passes the assessment via 2Chat, CertFusion generates and sends a certificate of completion directly to the employee’s email, streamlining the certification process and ensuring immediate recognition of their efforts.
Sales Managers need to issue performance certificates quarterly to top-performing sales representatives based on chat evaluations in 2Chat. When quarterly reviews are conducted and top performers are identified within 2Chat, CertFusion automatically creates and distributes personalized performance certificates, motivating the team and recognizing exceptional sales achievements.
Compliance Officers need to generate compliance certificates when a compliance chat audit is successfully completed in 2Chat. After a scheduled or ad-hoc compliance chat review is conducted and marked as compliant in 2Chat, CertFusion promptly issues a compliance certificate to the department, helping maintain records of regulatory adherence.